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Privacy Policy

Western Tool & Supply Co. respects its customers' right to privacy, and strives to only use customer information in the better provision of products and services to customers.

Personally Identifying Information

Western collects only information related to customer orders and use of the site, and only uses that information to fulfill orders and improve user experience. Personally Identifying Information Western collects includes:

  • First and last name
  • Job title
  • Company
  • Email
  • Phone number
  • Shipping/billing address
  • User ID & password
  • Federal tax ID
  • Cookies
  • Purchase/shopping history
  • Web preferences
  • Other information needed to provide access to the site's functionality or delivery of products and services

Use of Customer Information

Western will not sell user information to any third party, and will only share user information with third parties where necessary to fulfill orders made through Western.

Western does maintain a regular marketing email list built using customer contact information to promote offerings through Western, but provides and honors industry standard opt-out mechanisms.

Control of Customer Information

Western customers may access their personal information at least twice per year free of charge; requests may take up to 45 days to complete. Customers may also request that their personal information be deleted from Western's servers, with some limitations. Customers may make either request through Western's 800 number, or through the contact form on this site. Western will not discriminate in pricing or service based on any request to access or delete information.

Alterations to this Policy

These policies may be updated at any time, with notice given by updating this posting. Continued use of the site will be construed as acceptance and understanding of these policies.